Returns & Exchanges
TOM FORD BEAUTY offers complimentary returns on all orders within 30 days of purchase, provided items are in their original, unopened, and saleable condition. We are committed to ensuring your complete satisfaction with our signature fragrances and cosmetics.
Initiate Your Return
Visit our online returns portal and enter your order number and billing zip code to print a pre-paid shipping label.
Prepare Your Package
Securely place the unused items in their original packaging, including all promotional inserts and the original packing slip.
Ship the Item
Affix the pre-paid label to your package and drop it off at any authorized shipping location or schedule a carrier pickup.
Receive Your Refund
Once our warehouse inspects the returned goods, a refund will be issued to your original form of payment within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing